These terms and conditions apply to the use of www.allensofmayfair.co.uk

By accessing the website and/or placing an order you agree to be bound by these terms and conditions.
If you disagree with any part of these terms and conditions, please do not use the website.

Ordering

You can order via www.allensofmayfair.co.uk
Or by telephone on 0844 880 2460

You are deemed to place on order with us by completing our online checkout process. You will be given an opportunity to check your order and correct any mistakes.

Payment will be taken upon receipt of order, before goods are dispatched.

We may refuse to accept an order if goods are not available; if we cannot obtain authorisation from your card issuer; if there has been a pricing or product description error; if you do not meet eligibility criteria set out in our terms and conditions.

Pricing

We charge separately for carriage, and the appropriate rates are shown upon checkout.

Our prices are reviewed on a regular basis

Delivery

All orders are sent by TNT next-day courier service.

They will be advised to ‘leave safe’ if there is nobody there to receive the goods. If you would not like the goods left without a signature, or you have any particular instructions for the driver, please advise at the time of ordering.

It is your responsibility to ensure that you provide a suitable delivery date and address. We cannot accept responsibility for incorrect delivery information that you provide.

Unless we specify otherwise, you goods will be delivered any time up until 6pm on the delivery day. We cannot track the exact location of your goods during the day.

We cannot track the exact location of your goods during the day.
You will need to contact TNT Customer Services on 0800 100 600, or follow the link in the email which they will send you.

Delivery Charges

Please note the standard delivery charge of £9 applies to mainland UK addresses only.

Delivery to the following destinations will not be possible within 24 hours of despatch, therefore we will be unable to accept your order:

Scottish Highlands – postcodes IV, KW1-14, PA34, PA37-39, PH19-40, PH41 4, PH49-50
Northern Ireland
Shetland Islands
Orkney Islands
Isle of Man
Channel Islands

We cannot deliver outside of the UK.

Cancellations and Returns

As our products are supplied fresh and prepared to order, we regret that once an order is placed it is not possible to cancel it, and refunds cannot be given.

Consequently, credit card authorisation and payment will be taken upon receipt of orders.

In the unlikely event of a product being unsatisfactory, please contact us immediately.

Please do not return goods without first speaking to us.

Complaints Procedure

It is your responsibility to check your order upon receipt.

In the unlikely event of goods being unsatisfactory, damaged, or incomplete, you should accept delivery and contact us within 2 working days

Availablity

Many of our suppliers are independent, small-scale producers. Therefore all products are subject to availability. In the event of a product being temporarily unavailable, we will forward your main order, and then send the remaining item/s as soon as they become available. If we are unable to obtain the item, we will contact you to arrange a refund or alternative item.

Registration

To register with allensofmayfair.co.uk you must be 18 years of age or over.

Each registration is for a single user only, we do not permit you to share your user name and password with any other person, or with multiple users.

Responsibility for the security of your password rests with you, and if you know or suspect that somebody knows your password, you should change it immediately.

Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

• Republish material from this website (including republication on another website);
• Sell, rent or otherwise sub-license material on the website;
• Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
• Edit or otherwise modify any material on the website
• Redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter)

Where content is specifically made available for redistribution, it may only be redistributed [within your business].

Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us

Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement

These terms and conditions, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.