Terms & Conditions

These terms and conditions apply to the use of "www.allensofmayfair.co.uk"

By accessing the website and/or placing an order you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use the website.


You can order via "www.allensofmayfair.co.uk"

Or by telephone on 0844 880 2460

You are deemed to place on order with us by completing our online checkout process. You will be given an opportunity to check your order and correct any mistakes.

Payment will be taken upon receipt of order, before goods are dispatched.

We may refuse to accept an order if goods are not available; if we cannot obtain authorisation from your card issuer; if there has been a pricing or product description error; if you do not meet eligibility criteria set out in our terms and conditions.


We charge separately for carriage, and the appropriate rates are shown upon checkout.

Our prices are reviewed on a regular basis.


All orders are sent by next-day courier service.

They will be advised to ‘leave safe’ if there is nobody there to receive the goods. If you would not like the goods left without a signature, or you have any particular instructions for the driver, please advise at the time of ordering.

It is your responsibility to ensure that you provide a suitable delivery date and address. We cannot accept responsibility for incorrect delivery information that you provide.

Your order will be delivered straight to your door according to your chosen delivery time on the delivery day you specified when checking out.

Delivery Charges

Please note the standard delivery charge of £9 applies to mainland UK addresses only.

Delivery to the following destinations will not be possible within 24 hours of despatch, therefore we will be unable to accept your order:

  • Scottish Highlands - postcodes IV, KW1-14, PA34, PA37-39, PH19-40, PH41 4, PH49-50
  • Northern Ireland
  • Shetland Islands
  • Orkney Islands
  • Isle of Man
  • Channel Islands

We cannot deliver outside of the UK.

Cancellations and Returns

As our products are supplied fresh and prepared to order, we regret that once an order is placed it is not possible to cancel it, and refunds cannot be given.

Consequently, credit card authorisation and payment will be taken upon receipt of orders.

In the unlikely event of a product being unsatisfactory, please contact us immediately.

Please do not return goods without first speaking to us.

Complaints Procedure

It is your responsibility to check your order upon receipt.

In the unlikely event of goods being unsatisfactory, damaged, or incomplete, you should accept delivery and contact us within 2 working days.


Many of our suppliers are independent, small-scale producers. Therefore all products are subject to availability. In the event of a product being temporarily unavailable, we will forward your main order, and then send the remaining item/s as soon as they become available. If we are unable to obtain the item, we will contact you to arrange a refund or alternative item.


To register with allensofmayfair.co.uk you must be 18 years of age or over.

Each registration is for a single user only, we do not permit you to share your user name and password with any other person, or with multiple users.

Responsibility for the security of your password rests with you, and if you know or suspect that somebody knows your password, you should change it immediately.


At Allens of Mayfair we are committed to safeguarding and preserving the privacy of our visitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:
i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information provided voluntarily by you. For example, when you register for information or make a purchase.
iii. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
i. To provide information to you that you request from us relating to our products or services.
ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We will never allow any third parties to use your data for any reason. We will not share or sell your details to any external person.

All of your information will be collected and processed in accordance with local law.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
i. In the event that we sell any or all of our business to the buyer.
ii. Where we are legally required by law to disclose your personal information.
iii. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy by email at Customer Services or by post at 117 Mount Street, London W1K 3LA

Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  • * Republish material from this website (including republication on another website);
  • * Sell, rent or otherwise sub-license material on the website;
  • * Reproduce, duplicate, copy, or otherwise exploit material on our website for a commercial purpose;
  • * Edit or otherwise modify any material on the website.
  • * Redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed [within your business].

Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.


We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement

These terms and conditions, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

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